9/12/2023 0 Comments Queue management system deviceThe process of queue formation and propagation is defined as queuing theory. The picture below illustrates people standing in a queue where the queue management system is been installed.įig 1.1: Illustration of People Standing in a Queue. Queues of people form in various situations and locations in a queue area. Therefore, this project will simply be defined as a queue management electronic device specially designed to be used to monitor and control queues in an organization. Although, the device can be used for any other applications such as monitoring and controlling vehicles in a fuel refilling station queue. In this report, the queue concerns ‘queue monitoring and control’ in regards to human beings. The possible factors, arrangements, and processes related to queue is known as queuing theory. The queuing delay is the time a job waits in a queue until it can be executed. In computer technology, computer engineering or telecommunication, a queue is a sequence of work objects that are waiting to be processed. Generally, a queue is a line of people or things waiting to be handled, usually in sequential order starting at the beginning or top of the line or sequence. ÜIncrease satisfaction levels and improve customer retention rates ÜImprove productivity and operational efficiencies. ÜReduces frustrations, stress while maintaining orderliness. ÜMake waiting time informative and entertaining ÜMinimize students/customers waiting times. The implementation ofqueue management system can provide the following advantages to our institution and to any business organizations as: Today, a queue management system will help so much in our institution, more especially in the ICT department where rush and disorder usually occur. This device is a very important to guide people in the banking hall, post offices, vote casting/election centers and as well as in the hospital, etc. Queue management system are widely use device in big companies, market places and schools to assist the management/organization to maintain the queue of their customers/students in order to provide a quality service or business. The chapter also contain the problem statement, aims and objective, scope of work and as well as the project areas of application. This report started with the background of our study to give the readers an idea of what this project is all about before going into its technical details. With its convenience and transparency, it can help you manage queues efficiently while providing customers with an enjoyable experience that will make them come back again.This chapter gives an overview of thisproject titled a queue management system (microcontroller based intelligent queue management system). Overall, mobile queuing provides a streamlined and efficient solution for businesses looking to reduce wait times and improve the customer experience. With a mobile queuing system, you can monitor customer flow in real-time, optimize staff resources, and analyze customer behavior to better plan for future operations. It helps create an efficient workflow that increases customer satisfaction as well as staff productivity. Moreover, mobile queuing systems supports contactless queuing where customers are able to join the queue from anywhere and skip lines when it’s their turn.įor businesses, mobile queuing is not only a great way to manage queues in an effective manner but also a cost-effective solution that can save time and money. It also offers a excellent customer service with the ability to provide personalized messages and offer promotions. The technology can help reduce overcrowding, long waiting times, and customers leaving the queue without being served. Mobile queuing is an efficient queuing solution that guarantees better customer experience through convenience and transparency. Businesses can keep track of customer flow, make automated decisions on queue length and service times, manage staff resources and more. Instead of waiting in line, customers can use the app to view their wait time and receive real-time notifications as they get closer to being served. Customers are able to join the queue remotely, giving them the freedom to wait anywhere they like while still being connected with the business. It enables businesses to manage customer queues and services through the use of mobile phones. Mobile queuing is a queuing system that allows customers to join a virtual line via their mobile devices.
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